Great read ! Full of amazing information and experiences.
The Death of Hospitality
Lessons from someone who has seen it all.
This book is an excellent perspective on the true mindset of a business owner. It was educational, intriguing, and inspiring. I recommend to anyone, even if you are not in the hospitality industry.
Reviving hospitality means embracing it as both an art and a responsibility. It’s about more than serving good food or executing perfect service; it’s about creating environments where people feel valued, respected, and cared for. By prioritizing connection, accountability, and emotional engagement, you can transform ordinary transactions into extraordinary experiences. Start small, stay consistent, and keep evolving; because true hospitality leaves a lasting legacy.
Great book with lots of great insights. As a business owner in a different field, it really makes me think about areas where I can improve at my place.
“True hospitality consists of giving the best of yourself to your guests.”
— Eleanor Roosevelt
Meet The Author
Matthew Borowski is a key figure in New Jersey’s hospitality scene, known for his innovative approach to the industry. As the author of The Death of Hospitality, he champions breaking away from traditional norms to redefine success in modern hospitality. His flagship establishment, 618 Restaurant in Freehold, has earned significant acclaim, including being named one of OpenTable’s Top 100 Most Romantic Restaurants in America five years in a row, ranking among the Top 100 Places to Eat in the U.S. this year by Yelp, and placing in the Top 1% of Restaurants Worldwide by OpenTable.
In 2025, Matthew expanded his culinary footprint with the launch of Mezcal, a modern Mexican steakhouse that quickly became one of New Jersey’s most talked-about dining destinations. He has also partnered with, playing a key role it its franchising growth, for the beloved local brand Jersey Freeze, opening the Colts Neck location in August 2025, with a new Old Bridge location set to debut this spring. Franchising for Jersey Freeze will begin in 2026. Also slated to open in 2026, Matthew’s next venture, Elizabeth’s Italian, is an elevated Italian restaurant offering a vibrant, modern interpretation of classic Italian cuisine. Designed to blend the warmth of tradition with a contemporary edge, it represents an exciting continuation of his impact on New Jersey’s dining scene.
In The Media
Podcasts
Yara Chamas - Let’s Give Them Something To Talk About
Greg T Live
Angelo Messina- From Dropping Out of College to Owning the BEST Restaurants in NJ | Matt Borowski
10 Key Lessons from the Book
Discover how to…
1. Learn how hospitality principles apply to any industry.
2. Discover how people-focused leadership improves business success.
3. Understand the difference between service and hospitality.
4. Gain practical strategies to improve customer experiences.
5. Learn how to build strong teams that care about customers.
6. Discover why company culture drives loyalty.
7. Get insights from real hospitality industry experiences.
8. Learn how small actions create powerful customer impressions.
9. Understand how to build long-term customer relationships.
10. Develop a mindset that puts people first in business.
…and many more game-changing ideas.
Praise for Death of Hospitality
The Death (and rebirth) Of Hospitality starts.here!
An insightful look at what should motivate not just those in hospitality but really in many businesses, also. It doesn't preach, doesn't bash, rather it brings into the spotlight many factors we overlook, while providing the proper personal anecdotes and insight. It has many bullet points that every businessperson should at least consider adapting.
— Rick Keller
Lessons from someone who has seen it all.
Hospitality is something most of us take for granted. In today’s fast paced society, consumers have come to expect little more than what is required. In this book, Borowski takes the reader through his thought process, his lessons learned in the business, and his action points to provide top level service and hospitality at his restaurants. Many of the points mentioned in the book can apply across multiple industries. Well worth the read!
— Dona
Great read ! Full of amazing information and experiences
Amazing read. There’s always a bit of mystery as to how successful people make it where they are today. Thanks for sharing your journey. Highly recommended!
— Domenico Lubrano
Everyone can learn something!
This book is an excellent perspective on the true mindset of a business owner. It was educational, intriguing, and inspiring. I recommend to anyone, even if you are not in the hospitality industry.
— Ava M
THE MOST Practical and Implementable Advice from a book!
A must read for anyone who is part of or runs a business in the hospitality space! I’ve read a lot of books about running businesses, building/ improving systems and business strategy, but this book has easily been my favorite. Matt did a great job of getting to the point, cutting out the fluff, and filling this book with TONs of practical tips and strategies!
— Garrett Arabia
Amazing read
Chicken soup for the soul! Really working on my public speaking skills
— Gerry
Our Hospitality Brands
These restaurant concepts showcase the real-world impact of hospitality done right—where service, culture, and guest experience come first.
Franchising Opportunities Coming Soon!Opening 2026!
The Death of Hospitality
Reviving hospitality means embracing it as both an art and a responsibility. It’s about more than serving good food or executing perfect service; it’s about creating environments where people feel valued, respected, and cared for. By prioritizing connection, accountability, and emotional engagement, you can transform ordinary transactions into extraordinary experiences. Start small, stay consistent, and keep evolving; because true hospitality leaves a lasting legacy.